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contact us

Carrera 90 No. 34 -52 Valle del Lili

Telephone: 602 486 60 75

Cell: 316 693 69 25 / 316 742 03 61

Cali, Colombia

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  • What is the difference between a Medical Emergency and a Medical Urgency?
    MEDICAL EMERGENCIES: They are those health situations that require immediate attention since there is an imminent risk to life. In an EMERGENCY our medical team responds in an AVERAGE TIME OF 30 MINUTES. Examples: acute myocardial infarction, acute respiratory failure, cerebrovascular accident, severe trauma, etc. MEDICAL EMERGENCIES: They are those health problems without imminent risk to life, but that require timely medical attention to avoid complications. In an EMERGENCY our medical team responds in an AVERAGE TIME OF 45 MINUTES. Examples: acute appendicitis, renal colic, asthmatic crisis, simple fractures, etc. The Protected Area contract covers Emergency and medical Emergencies but not the care of minor situations that can be resolved through external medical consultations.
  • Why do ambulances have the sign upside down?
    The reason the word ambulance is written backwards on the front of the vehicle is because when reflected in the rearview mirror of the cars ahead, the image of the sign is reversed and the driver can read the word correctly, thus allowing the passage of the ambulance in case of emergency.
  • What are the opening hours of the MG MEDICAL GROUP?
    The MG MEDICAL GROUP operates 24 hours a day, every day of the year, through the emergency number +57 (316) 693 6925.
  • What is the most important information to deliver to the operators?
    In order for our regulatory team to determine if your emergency requires a Basic, Advanced ambulance or other support from us, it is important that you provide them with information in order to assess the situation. Data such as: name, approximate age, address, cell phone, description of the case.
  • Does MG MEDICAL GROUP care for bedridden patients or who are in home hospitalization?
    Yes, you can schedule your appointment and it will be transported to the place that requires it.
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